In today’s digital economy, simplicity wins, and when it comes to delivering accessible, fast, and inclusive services to your customers, nothing beats USSD (Unstructured Supplementary Service Data). It works without internet, on any mobile device, and offers a direct connection between your business and your customers.
Whether you’re a business startup, an NGO, a utility provider, or a service-based enterprise, or you need to collect payments for an upcoming event, getting your own USSD shortcode in Ghana is now easier than ever — and with eTranzact Ghana, you can go live in under 24 hours.
Why USSD Matters for Your Business
USSD codes like *389# are used daily by millions of Ghanaians to access services from banks, telcos, bill payments, and payment platforms. USSD works across all mobile networks and phones, even without a smartphone or data connection.
With your own USSD service hosted under *389#, you can:
- Offer payments, registrations, balance checks, and more
- Serve customers instantly, nationwide
- Operate 24/7 with no app required
- Gain real-time insight into customer usage
- Build strong brand visibility with a dedicated short code like *389*8*300#
Introducing the Fastest Way to Get a USSD Code in Ghana
Through our XCEL Business Platform, we’ve simplified the entire process so you can get your code, configure your product menu, and go live — all within one business day.
Step-by-Step: How to Get Your USSD Code on XCEL *389#
Step 1: Sign Up on business.xcelapp.com
Create an account and submit the following:
- Ghana Card of business owner (Director 1)
- Business Registration Certificate
- Form A (from the Registrar General)
Verification takes less than 6 hours.
Step 2: Set Up Your Services
Once verified, log into your self-service dashboard to:
- Create your product or service
- Build your USSD menu by creating products
- Request for your unique shortcode extension directly from your XCEL Business dashboard
- You will receive an email from support to confirm your choice of extension and availability.
NB: Your service sits on the *389# USSD gateway — your unique menu is assigned to the “8” extension (e.g., *389*8*XXX#), giving you an identity and space of your own.
Step 3: Go Live in Under 24 Hours
After creating your product menu, your code goes live the same day—fully accessible across networks. Customers can start dialing your shortcode immediately to make payments.
Powerful Features for Businesses
Once your USSD shortcode is live, your dashboard allows you to:
- Track real-time customer sessions via sms / email notifications
- Manage transactions and updates
- Analyze performance metrics
- Make instant changes to your menu structure
- 100% control of your finances.
- Pay your workers directly from your dashboard with one click, using the bulk-pay feature
- API integration available to link your payment to your e-commerce platform (website / mobile)
All this is 100% self-managed, giving you full control without needing any technical assistance.
Why Choose eTranzact Ghana?
As a trusted payments and financial services provider in Ghana, eTranzact hosts USSD services for top institutions and fast-growing startups. Our infrastructure ensures:
- Seamless integration
- Nationwide / Pan-African coverage
- Fast activation
- Regulatory compliance
- Reliable customer support
In Summary
USSD is not just a shortcode — it’s a direct, reliable, and inclusive connection to your customers. With eTranzact Ghana’s XCEL Business Portal, you can sign up, get verified, build your menu, and go live — all in less than 24 hours.
If you’re ready to bring your services closer to the people, your USSD journey begins now. Visit business.xcelapp.com to sign up.
Need Help? We’re Here for You.
Though the platform is self-service, our support team is always available.
Email: [email protected] | Call: 0800 389 389 / 0302 671 694
